How neon4d collects, uses, and protects your personal information
Last Updated: January 1, 2026 | Effective Date: January 1, 2026
At neon4d, we take your privacy seriously. This Privacy Policy explains what personal data we collect, how we use it, who we share it with, and your rights regarding your information. By using neon4d services, you consent to the data practices described in this policy.
We are committed to protecting your personal information in compliance with international data protection standards and applicable Indonesian regulations.
neon4d operates an online gaming platform providing casino games, sports betting, live dealer experiences, and togel (traditional Indonesian numbers lottery) services to players in Indonesia. As a data controller, we determine how and why your personal data is processed. This Privacy Policy applies to all information collected through our website, mobile applications, customer support channels, and any other services we provide.
Our commitment to privacy is grounded in the following principles:
We collect several types of information from and about users of our services. The specific data we collect depends on how you interact with neon4d.
When you create a neon4d account, we collect:
To comply with international gaming regulations and prevent fraud, we collect:
To process deposits and withdrawals, we collect:
Note: We do not store full credit card numbers or CVV codes. Payment card data is processed through PCI-DSS compliant third-party payment processors.
When you use neon4d services, we automatically collect:
We use cookies, web beacons, and similar tracking technologies to enhance user experience and analyze platform usage. See Section 8 for detailed cookie information.
neon4d uses the collected information for the following purposes:
You can opt out of marketing communications at any time through your account settings or by clicking "unsubscribe" in any promotional email.
neon4d does not sell your personal information to third parties. However, we may share your data with the following categories of recipients for legitimate business purposes:
All service providers are contractually obligated to protect your data and use it only for the specific purposes we authorize.
We may disclose your information when required by law or to:
In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you via email and/or prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.
We may share your information with other third parties when you explicitly consent to such sharing. You have the right to withdraw consent at any time.
neon4d implements comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:
In the unlikely event of a data breach, neon4d has an incident response plan to:
Note: While we implement industry-standard security measures, no system is completely secure. You are responsible for maintaining the confidentiality of your account credentials.
neon4d retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of account + 5 years | Regulatory compliance, dispute resolution |
| Transaction History | 5 years from transaction date | Financial regulations, tax compliance |
| KYC Documents | 5 years after account closure | Anti-money laundering regulations |
| Gaming Activity Logs | 2 years | Dispute resolution, fraud prevention |
| Marketing Consent Records | Duration of consent + 3 years | Compliance with data protection laws |
| Customer Support Records | 3 years | Quality assurance, complaint handling |
After the retention period expires, we securely delete or anonymize your personal information. Anonymized data (which cannot identify you) may be retained indefinitely for statistical analysis and business intelligence purposes.
As a neon4d user, you have the following rights regarding your personal information:
You have the right to request a copy of all personal data we hold about you. We will provide this information in a structured, commonly used, and machine-readable format within 30 days of your request.
You can update or correct inaccurate personal information through your account settings or by contacting customer support. We will verify your identity before processing correction requests.
You may request deletion of your personal data when:
Note: We may be required to retain certain data for legal compliance, even after a deletion request.
You can request that we limit how we use your data while we verify accuracy or investigate a complaint.
You have the right to receive your personal data in a structured, machine-readable format and transmit it to another service provider.
You may object to processing based on legitimate interests or for direct marketing purposes. We will stop processing unless we demonstrate compelling legitimate grounds that override your interests.
Where processing is based on consent, you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.
To exercise any of these rights, contact our Data Protection Officer at [email protected] with the subject line "Data Privacy Request - [Your Account ID]." We will respond within 30 days and may request identity verification to prevent unauthorized access.
neon4d uses cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content.
You can control cookies through your browser settings. Most browsers allow you to refuse all cookies, accept only certain cookies, or receive notifications when cookies are set. Note that blocking essential cookies may prevent you from accessing certain neon4d features.
neon4d integrates third-party services including game providers, payment processors, and analytics tools. These services have their own privacy policies governing data collection and use. We recommend reviewing their policies:
neon4d is not responsible for the privacy practices of third-party services. We select partners that maintain high data protection standards and contractually require them to protect your information.
For questions, concerns, or requests regarding this Privacy Policy or your personal data, contact neon4d through the following channels:
neon4d reserves the right to update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or business operations. Material changes will be communicated via email and prominently displayed on our website at least 30 days before taking effect. Your continued use of neon4d services after changes become effective constitutes acceptance of the updated policy. We encourage you to review this Privacy Policy periodically.
This Privacy Policy is governed by the laws of the jurisdiction in which neon4d is licensed to operate. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts of that jurisdiction.
If you believe neon4d has not adequately addressed your privacy concerns, you have the right to lodge a complaint with our licensing authority's data protection division. Contact details are available upon request from our Data Protection Officer.
All data transmissions use 256-bit SSL encryption, the same standard used by major financial institutions worldwide.
Only authorized personnel with legitimate business needs can access your personal information. All access is logged and audited.
Your information is stored in secure, encrypted databases with redundant backups and disaster recovery protocols.
We never sell your personal information to third parties. Your data is used solely to provide neon4d services.
While primarily serving Indonesia, we adopt GDPR-inspired best practices for transparency, consent, and user rights.
In the unlikely event of a data breach, we will notify affected users within 72 hours and take immediate corrective action.
Our FAQ page covers common questions about account security, data protection, and privacy practices. For specific privacy concerns, contact our Data Protection Officer directly.
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